“We only receive faxes from people in our address book.  If it comes from anyone else, we do not see the fax come through, can you help us out?”

More than likely the issue is that of Junk Faxes.  The WC 6400 includes this feature for offices who get bombarded by a bunch of marketing faxes they don’t want.  If you would like to turn on the junk fax prevention, or turn it off, here are some step by step instructions for you.

Enabling or Disabling Junk Fax Prevention
Junk fax prevention disables printing of any faxes sent from fax telephone numbers not stored in the
speed dial directory.
To enable or disable junk fax prevention:
1. At the printer control panel, press the Machine Status button.
2. Touch the Tools tab, touch Service Settings, then touch Embedded Fax Settings.
3. Touch Incoming Fax Defaults, then touch Junk Fax Prevention. Touch:
• Enabled: Prevents faxes from printing if the fax telephone numbers are not stored in the
speed dial directory.
Fax
WorkCentre 6400 Multifunction Printer System Administrator Guide page 122
• Disabled: Allows faxes to print if the fax telephone numbers are not stored in the speed dial
directory..
4. Touch Save.
5. Touch Close, then log out.

How to Save Documents

If you are in Denver and have been considering document management, one of the first questions you will need to ask is how are the documents captured into the system?  If you are using a copier to scan these documents, is the copier compatible with the document management system you are trying to tie into?  Most copier manufacturers have a document managment system that they sell.  Some examples are Scan Flow Store by Xerox, KyoCapture by Kyocera, DocMP by Lexmark, NetDocuments by HP, DocumentMall by Ricoh, etc…  the one thing these systems have in common is that they are not super easy to get integrated into your company. 

A good document management system will allow you to capture, index, store and retrieve in a simple manner.  It shouldn’t matter what copier or what scanner you are using on the capture element.  If you have to use a specific manufacturers copiers to do document management, then you might be looking at the wrong platform in the first place. 

Give us a call so you can see how you can get a great document management system installed using the equipment you already own!

Used Copier in Denver

Buying a used copier in Denver often comes with some concerns.  What will it cost?  Will the copier be under a warranty?  What is the useful life remaining on the used copier?

If you are looking for a used copier in Denver, all of these concerns will be on your mind.  I recommend that you consider all of these as well as some other copier questions such as:

• What do I need the used copier to be able to do?
• Who owned the used copier before it got to me?

If you are buying a used copier, it is crucial that the copier does what you need it to do!  Why buy a copier that doesn’t do color if you need color?  The first mistake most people make is they forget what they need when they find a copier priced aggressively here in Denver.

Legal Document Management

Document Management for law firms can get pretty intense.  There are a myriad of factors and concerns most law firms find to be critical.  The most common document management concerns are:

• Cost of the document management system
• The scalability of the document management system
• Security of the document management system
• The ease of integration for this system

If you have these concerns, you are not alone.  Yet, there are many lawyers who deal with having to do redactions as well as constant file revisions.  These files are often reprinted and without a solid document management system there can be a huge financial problem like the attorney who represented the Frank MacCourt faced with a revision issue.  Not managing documents at every stage can be costly.  Lost documents can cost hundreds of thousands of dollars.  A document management solution for an attorney is a necessity.  We have solutions that can manage the flow of documents and even allow you to charge customers based on document printing.

If you are looking for a document management system for your law firm in Denver, give us a call!

Does it Seem Like Managed Print is all Copier Companies Want to Talk About

As we talk to companies in the Denver area, it is pretty apparent copier companies are working on getting on the “managed print” train.  What is managed print and how can it help/hurt your company?

In a nutshell, managed print is a process where an external vendor, such as ourselves, takes over the “management” of printers.

They address the toner, the repairs and the replacements on your behalf.  The idea is this essentially, we are copier companies and know more about printers and copiers than you do so you should let us manage it rather than an employee who isn’t well versed on printing technology.

There are strengths and weaknesses of the managed print approach.  It’s good for you to think it through before you sign the contract.

Advantages of Managed Print

• Less intervention needed.  Everything should be taken care of
• If the company you’re working with is a good company, there will be some re-positioning so you maximize your efficiency
• Free up time with managed print.

Disadvantages of Managed Print

• If your copier rep isn’t sharp, you could be signing a contract to continue having bad prices for the next 3 to 5 years (contractually).
• If the copier dealer starts performing poorly, you’re stuck with them
• If your copier company sells low quality toner, you’re stuck with it

All in all, managed print can be a great thing for Denver companies, just be aware that the grass is not always greener on the other side of the fence.

Give us a call if you would like a managed print quote here in Denver or across the US.

Lexmark XS654de

A customer we have dealt with recently has a Lexmark XS654de as well as a Lexmark XS651de multifunction copier.  They bought this machine and have an out of state location.  When calling Lexmark about the support on the Lexmark XS654de, they say that it is a “parts only” warranty, meaning they don’t dispatch a technician to address service concerns.  It’s weird because this is a $2,500 copier and the X464de or XS464de are given an “on-site” warranty but are also half the price.

If you are considering buting a Lexmark XS654de in Denver, make sure you work with an authorized service group and theat you don’t deploy the machine too far away from home, otherwise, you’ll be in a position where the supplier will want to charge you for the labor and you’ll be expecting that it’s included.

Please call us for printer or copier needs in Denver!

Xerox ColorQube 8860

If you are looking for low cost color copies here in Denver, you should take a look at the Colorqube 8860MFP!  The Colorqube 8860MFP takes the solid ink technology Xerox is famous for and makes it so that you can get color copies at about $.03 per color print (at 20% coverage).  If you need to get a color copier, and have been considering the Colorqube technology, the Xerox Colorqube 8860MFP will be right up your alley!

Get the low cost color and also a low cost box.  The Colorqube 8860MFP is just under $4,000 to purchase outright so this is an awesome deal for anyone considering a color copier in Denver!  The Colorqube 8860MFP is perfect for the small office that needs low cost color prints and copies, but doesn’t want to pay an arm and a leg to get them.

Give us a call if you are looking at a Xerox Colorqube copier in Denver!

Print, Copy, Scan, and Fax all with the knowledge you are getting a new copier at a steal and that you are getting a trusted brand for printing and copying technology!

Scan Kit feels like this...

I always try hard to be fair and accurate.  This is a post in which I feel it is necessary to vent a bit.  When I looked at the Xerox WorkCentre 7435 spec sheet, it seemed to me that the “Scan to Folder” would be scan to network, not just “scan to the copier”… This is a frustration as I am a reseller and even after calling around to various Xerox people, I was still unable to get accurate information.  I thought that after learning this truth, Xerox would take care of it because they are the ones with the poor wording.  Not so!

Xerox basically stated I should have called into a higher level of support and that it was my problem for assuming.  I normally like Xerox a ton, but this is a situation where they seemed to drop the ball.  If you need scan to network and you are buying a WorkCentre 7435, make sure you buy the kit or that it’s quoted in your initial quote!

If you would like a quote on a Xerox Copier in Denver, Colorado Springs, Fort Collins, Loveland, Greeley, or other front range locations, please give us a call!