Xerox WorkCentre 6400 Issues...

I recently helped unbox a Xerox Workcentre 6400 copier in Denver.  It came in packaged well, even though UPS had the device upside down…  which was different for us, considering it came on a pallet…

After we got this device unpackaged, we plugged it in, crossing our fingers just hoping the UPS driver didn’t mess up the copier by having it upside down.  We plugged it in, and things seemed fine, except it was loud.  Really loud.  I thought it sounded like a fan working too hard.  I started going around the machine and it was the air filter in the back left corner (if you are facing the device.)  I would grab it and it would sound fine.  I thought, maybe it is just this machine.  I then helped unbox another Xerox WorkCentre 6400 copier, and same result.

So, what did I do?  I just took a piece of tape and made the filter so that it would not move.  The sound went away.  Best solution? Probably not, but it fixed my issue.

Overall, I have been quite happy with the Xerox WorkCentre 6400, this has been my one complaint!

Xerox WorkCentre 6400 Color Copier

I recently went down to the Denver Tech Center and went to the Xerox facility to borrow their WorkCentre 6400.  It is a color multi-function which is great with color and it is letter/legal capable rather than tabloid capable.  I took it downstairs and put it into my car. 

I got the Xerox WorkCentre 6400 to the place I was going to demo, grabbed it to take out of my car (my back is still sore from this…) and then I got it to the customer location.  I took it upstairs, got everything plugged in and then the drawer wouldn’t shut all the way.  I couldn’t get it to work because it was constantly saying there was a paper jam.  OK…  now what?  I took the copier back to the Denver Tech Center, brought it back up to Xerox and there was that awkward…  “I think I broke your copier conversation.”  So, what happened?

When transporting a larger copier, you want to make sure it goes on a flat surface.  The more contours there are, the more likely you will be to damage drawers (like I did).  My seat cushion jammed up into a spring, broke a spring in the drawer mechanism and forced Xerox to order a new tray because of my mistake.  If this happened to you, it would be likely you would have to pay for this service call.  I was lucky because it was not my copier, but Xerox’s copier. 

Tips for Moving a Copier:

1. Take out consumables if shipping the copier
2. Strap tightly in vehicle so there isn’t a lot of shifting
3. Place on solid level surface
4. Follow manufacturer guidelines for moving their specific model
5. Try to keep this process at an absolute minimum.  The bigger a copier, the less it should be moved.